Privacy Policy

At A1Meals / ReadyMealz, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile application, or any of our services.

By using our services, you agree to the collection and use of information as described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue the use of our services.

This policy applies to all users of our platform, including visitors, registered customers, and bulk order clients.

Personal Identification Information

When you register or place an order, we collect your full name, mobile number, email address, and delivery address. This information is essential for account creation and order fulfilment.

Payment Information

We collect transaction details such as payment method, amount, and transaction ID. We do not store your full card number, CVV, or banking credentials — these are handled securely by our payment gateway partner, Razorpay.

Order & Usage Data

We collect information about the orders you place, your preferences, browsing history on our platform, and interactions with our customer support team.

Device & Technical Data

We may collect your IP address, browser type, device identifiers, operating system, and usage patterns to improve our platform's performance and user experience.

Location Data

With your permission, we may collect your precise location to help you find our service area, auto-fill your delivery address, and provide accurate delivery estimates.

Order Processing & Delivery

Your personal and address information is used to process your orders, assign delivery partners, and ensure your meals are delivered to the right location at the right time.

Communication

We use your contact details to send order confirmations, delivery updates, OTPs for login, and responses to your support queries via SMS, WhatsApp, or email.

Service Improvement

We analyse usage patterns and customer feedback to improve our menu, delivery experience, app performance, and overall service quality.

Marketing & Promotions

With your consent, we may send you offers, discounts, and promotional updates. You can opt out of marketing communications at any time by contacting us.

Legal & Compliance

We may use your information to comply with applicable laws, resolve disputes, enforce our agreements, and respond to lawful requests from regulatory authorities.

Delivery Partners

We share your name, contact number, and delivery address with our delivery personnel solely to fulfil your order. They are not permitted to use this information for any other purpose.

Payment Processors

Payment-related information is shared with Razorpay to process transactions securely. Razorpay is PCI-DSS compliant and maintains its own privacy policy.

No Third-Party Selling

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. Your data is yours.

Legal Disclosure

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

Security Measures

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls to protect your personal data from unauthorised access, disclosure, or destruction.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

Limitations

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.

What Are Cookies?

Cookies are small text files stored on your device by your browser. They help us remember your preferences, keep you logged in, and understand how you use our website.

Types of Cookies We Use

We use essential cookies (required for the website to function), functional cookies (to remember your preferences), and analytical cookies (to understand user behaviour and improve our service).

Third-Party Cookies

We may use analytics tools such as Google Analytics that set their own cookies. These tools help us understand how users interact with our platform in aggregate, anonymous form.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this within a reasonable timeframe upon verification of your identity.

Right to Correction

If any of your personal information is inaccurate or incomplete, you may request corrections through your account settings or by contacting our support team.

Right to Deletion

You may request the deletion of your account and associated personal data. Please note that some data may be retained for legal or operational requirements even after account deletion.

Right to Opt Out

You can opt out of marketing communications at any time by replying 'STOP' to our messages or by emailing us at hello@readymealz.com.

Right to Withdraw Consent

Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Account Deletion

You can request account deletion by contacting us via WhatsApp or email. Upon verification, we will delete your account and personal data within 7 working days.

Retained Data

Even after account deletion, we may retain certain data such as order history and transaction records for up to 5 years as required by Indian tax and financial regulations.

Anonymised Data

We may retain anonymised, aggregated data (with no personally identifiable information) for analytical and business improvement purposes indefinitely.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via SMS, email, or a prominent notice on our website.

The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.