Refund Policy

At A1Meals / ReadyMealz, customer satisfaction is our top priority. We stand behind the quality of every meal we deliver. If something goes wrong, we are here to make it right.

This Refund & Cancellation Policy outlines the conditions under which refunds are granted, how to request one, and what to expect during the process.

By placing an order with us, you agree to the terms outlined in this policy. We encourage you to read this carefully before placing your first order.

Wrong Order Delivered

If you receive a meal that is different from what you ordered, you are entitled to a full refund or a complimentary replacement at no extra charge.

Significant Quality Issues

If your meal is found to be spoiled, contaminated, or of significantly poor quality compared to our standard, we will issue a full refund upon review.

Non-Delivery

If your order is not delivered within 60 minutes of the scheduled delivery window and no prior communication was made, you are eligible for a full refund.

Missing Items

If one or more items from your order are missing, we will refund the value of the missing items or arrange a prompt re-delivery.

Duplicate Payment

If you are charged twice for the same order due to a technical error, the duplicate amount will be refunded within 3–5 business days.

Customer Unavailability

If a delivery attempt was made and the customer was not available at the delivery address, the order will not be eligible for a refund.

Late Complaints

Complaints raised more than 2 hours after the scheduled delivery time will not be eligible for a refund, as we are unable to verify the condition of the meal.

Incorrect Address

If the delivery fails due to an incorrect or incomplete address provided by the customer, the order is non-refundable.

Change of Mind

Orders cancelled after the 2-hour pre-delivery cut-off due to a change of mind are not eligible for a refund.

Taste Preferences

Refunds are not provided for personal taste preferences, as our meals are prepared to a consistent standard. We welcome feedback to improve.

Cancellation Window

You may cancel your order up to 2 hours before the scheduled delivery time for a full refund. Cancellations within 2 hours of delivery will not be eligible for a refund.

How to Cancel

To cancel an order, contact us via WhatsApp at +91 96303 02626 or call us directly. Please have your order ID ready for faster processing.

Subscription Cancellations

Subscription plans must be paused or cancelled at least 24 hours in advance. Unused subscription days may be credited to your wallet at our discretion but will not be refunded as cash.

Our Right to Cancel

We reserve the right to cancel any order due to ingredient unavailability, delivery constraints, or circumstances beyond our control. In such cases, a full refund will be issued immediately.

Step 1 — Raise a Complaint

Contact our support team via WhatsApp (+91 96303 02626) or email (hello@readymealz.com) within 2 hours of the scheduled delivery time. Share your order ID and a brief description of the issue.

Step 2 — Review

Our team will review your complaint, which may include requesting photos of the meal or delivery. We aim to respond within 2–4 hours of receiving your complaint.

Step 3 — Approval

Upon review, if your complaint is valid, the refund will be approved. You will receive a confirmation via WhatsApp or email with the refund amount and timeline.

Step 4 — Credit

The approved refund will be credited to your original payment method or A1Meals wallet within the timelines mentioned below.

UPI & Wallets

Refunds to UPI-linked accounts (Google Pay, PhonePe, Paytm) and digital wallets are typically processed instantly to within 24 hours of approval.

Debit / Credit Cards

Card refunds are processed within 3–5 business days from the date of approval, depending on your bank's processing time.

Net Banking

Net banking refunds are credited within 5–7 business days from the date of approval.

Cash on Delivery

For COD orders, refunds are credited to your A1Meals wallet or transferred via UPI within 24–48 hours of approval.

A1Meals Wallet

Refunds to your A1Meals in-app wallet are instant and can be used for future orders.

Delayed Delivery

If your order is delayed beyond 60 minutes of the promised delivery window, please contact us. Depending on the severity, we may offer a partial refund, discount on next order, or full refund.

Damaged Packaging

If your meal arrives with significantly damaged packaging that affects the food, please take a photo and contact us immediately. We will review and issue an appropriate resolution.

Partial Delivery

If only part of your order is delivered, we will refund the value of the undelivered items or arrange a re-delivery at the earliest possible time.

WhatsApp (Fastest)

Send a message to +91 96303 02626 on WhatsApp with your order ID and issue. This is the fastest way to get a resolution — we typically respond within 30 minutes during operating hours.

Phone

Call us at +91 96303 02626 between 9:00 AM and 9:00 PM, 7 days a week. Our support team is ready to assist you.

Email

Write to us at hello@readymealz.com with your order ID, registered mobile number, and a description of your issue. We respond to all emails within 24 hours.